Hotel guest satisfaction survey
Thank you for choosing to stay with us. We value your feedback and invite you to participate in this guest satisfaction survey. Your responses will help us understand what we are doing well and identify areas where we can improve to better meet your needs.
The survey will only take a few minutes to complete, and all responses will be kept confidential. We truly appreciate your time and honest feedback.
The survey will only take a few minutes to complete, and all responses will be kept confidential. We truly appreciate your time and honest feedback.
1. How often do you stay at our hotel?
This was my first stay
I have stayed here 2-3 times
I have stayed here 4-5 times
I stay here regularly (more than 5 times)
2. What was the primary purpose of your stay?
Leisure
Business
Conference/Event
Visiting friends or family
Other:
3. What did you do prior booking the room at our hotel?
(multiple answers possible)
Visited our hotel website
Visited online travel website (e.g., Booking.com, Expedia)
Visited our soc.media site
Asked recommendations from someone who stayed at our hotel
Researched exact location and commuting possibilities from/to our hotel
Searched for the reviews about our hotel online
Researched access to amenities (e.g., pool, gym, spa)
Other:
4. Which of these factors were most important to choose our hotel? Please rank starting form 1 - most important
Good (affordable) price
High quality
Good / convenient location
Good price-quality ratio
Reviews / recommendations
5. Please rate the overall satisfaction of your stay:
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | ||
| Very poor | Excellent |
6. Compared to other hotels you have an experience with, our hotel is:
Much better
Better
The same
Worse
Much worse
7. Please rate your satisfaction with the following aspects of our hotel:
Check-in / check-out process
Very poor
Poor
Average
Good
Excellent
Cleanliness of the room
Very poor
Poor
Average
Good
Excellent
Comfort of the bed and bedding
Very poor
Poor
Average
Good
Excellent
Room amenities (e.g., toiletries, Wi-Fi, TV)
Very poor
Poor
Average
Good
Excellent
Noise level
Very poor
Poor
Average
Good
Excellent
Cleanliness of public areas
Very poor
Poor
Average
Good
Excellent
Wi-Fi quality
Very poor
Poor
Average
Good
Excellent
Food and beverage services
Very poor
Poor
Average
Good
Excellent
Hotel facilities (e.g., gym, pool, spa)
Very poor
Poor
Average
Good
Excellent
Breakfast buffet
Very poor
Poor
Average
Good
Excellent
Room climate (temperature, air circulation)
Very poor
Poor
Average
Good
Excellent
8. Please rate your satisfaction with the Staff & Service Experience
Friendliness of staff
Very poor
Poor
Average
Good
Excellent
Professionalism of staff
Very poor
Poor
Average
Good
Excellent
Responsiveness to requests or issues
Very poor
Poor
Average
Good
Excellent
Helpfulness of staff
Very poor
Poor
Average
Good
Excellent
9. Would you recommend our hotel to others?
Definitely yes
Rather yes
Neutral attitude
Rather no
Definitely no
10. Your comments, complains or suggestions:
Finish
